How long will my order take to arrive?
Our turnaround and delivery times can vary depending on the item ordered. Please see our Delivery Information page for full details on dispatch times, delivery options and tracking.
Can I track my order?
All items are sent using a tracked service, tracking details will be provided once your parcel has been dispatched. Please allow a little time for tracking to update after collection.
Can I change the personalisation on my order?
Please contact us as soon as possible if you notice a mistake or need to make a change.
As personalised items are often prepared shortly after an order is placed, we cannot guarantee that changes can be made once production has started.
What should I check before placing a personalised order?
Please double-check all names, ages, spellings, sizes, colours and personalisation details before completing your order.
Can personalised items be returned?
Personalised and made-to-order items are created specifically for you, so they cannot usually be returned or exchanged simply because you have changed your mind.
If your item arrives faulty, damaged or there has been an error with your order, please contact us and we’ll be happy to help.
What if there is a problem with my order?
Please get in touch as soon as possible and include your order number along with clear photographs where relevant.
We’ll always do our best to resolve any genuine issue with your order.
How do I choose the correct size?
Please check the sizing guides provided on the individual product page before ordering. Where measurements are provided, we recommend comparing them with an item of clothing your child already owns.
How should I wash my personalised clothing?
To help keep your printed item looking its best:
Wash inside out at 30°C.
Do not tumble dry.
Do not iron directly over the printed design.
Do you offer local collection?
Where local collection is available, this will be shown as an option during checkout.
Please wait until you have received confirmation that your order is ready before arranging collection.
How can I contact Halo’s Little Creations?
You can contact us through our Contact Us page with any questions about an order, personalisation, sizing, delivery or our products.
If your enquiry relates to an existing order, please include your order number.