Returns Policy
We hope you love your order, but please read our returns policy carefully.
Personalised & Made-to-Order Items
Due to the nature of personalised products, we are unable to accept returns or offer refunds unless the item is:
- Faulty
- Damaged
- Incorrect
Please double-check all personalisation details before placing your order.
Non-Personalised Items
Non-personalised items may be returned within 30 days of delivery, provided they are:
- Unused
- In original condition
- In original packaging
Customers are responsible for return postage costs unless the item is faulty.
Faulty or Incorrect Items
If your item arrives faulty or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the issue
We will resolve the issue as quickly as possible.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method.
Contact Us
If you have any questions, please get in touch and we’ll be happy to help.