Returns Policy

Personalised & Made-to-Order Items

Due to the nature of our products, personalised and made-to-order items are non-returnable and non-refundable, unless they are faulty, damaged, or incorrect.

Please ensure all personalisation details are entered correctly when placing your order.

Non-Personalised Items

Non-personalised items may be returned within 30 days of delivery, provided they are:

Unused
In original condition
In original packaging

A £3.99 returns fee will be deducted from your refund.

Faulty or Incorrect Items

If your item arrives faulty or incorrect, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the issue

We will resolve the issue as quickly as possible.

Returns Address

Halos Little Creations Ltd
Customer Returns
216 Dudley Road
Rowley Regis
West Midlands
B65 8LB