Order Process:
We aim to process, prepare, and dispatch all orders within 3 working days (Monday–Friday, excluding bank holidays). During peak times, please allow up to 5 working days. If we anticipate any delays, we’ll notify you promptly.
Delivery Options
We ship using Royal Mail and Evri for both UK and international orders. You can check the latest updates on their delivery service at www.royalmail.com.
UK Delivery:
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Standard Delivery – Royal Mail Tracked 48
Estimated delivery: 2–3 working days from dispatch*
Local Collection (By Appointment)
Collect from Haloslittlecreations by booking an appointment.
Collection times: Monday–Friday, 9:30am–4:30pm
Tracking Information
Once your order is marked as complete, tracking details will be automatically added to your order and sent via email.
Returns
You have 30 days from the order date to return an item for a refund.
Please return items securely packaged to:
Haloslittlecreations Ltd
Customer Returns
216 Dudley Road
Rowley Regis
West Midlands
B65 8LB
If you experience any issues with your order, please contact us at:
haloslittlecreations@outlook.com
We aim to respond within 24 hours (Mon–Fri).
Non-Returnable Items:
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Made-to-order items
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Personalised product
A £3.99 returns fee will be deducted from your refund
For full details, please refer to our Terms & Conditions.
*Please note: While Royal Mail aims to deliver within the estimated timeframes, delays may occasionally occur. Please allow up to 10 working days for delivery.